Return, Refund & Cancellation Policy

Lap Gadgets – Expert Ki Suno, Sahi Chuno

Website: https://lapgadgets.co.in
Effective Date: 01-10-2026
Last Updated: 01-10-2026

At Lap Gadgets, we are committed to providing high-quality laptop replacement parts, expert compatibility guidance and reliable after-sales support.

We understand that purchasing laptop batteries, chargers, screens, keyboards and other spare parts requires careful compatibility verification. Our Return, Refund & Cancellation Policy is designed to provide a fair and transparent shopping experience while ensuring the proper handling of electronic components.

Please read the following terms before placing your order.

1. Order Cancellation Policy

1.1 Free Cancellation Within 30 Minutes

Customers may cancel their orders free of charge within 30 minutes of placing the order, provided the order has not already been dispatched.

• No cancellation or processing charges.

• A 100% refund for eligible prepaid cancellations.

• Cancellation requests must be submitted through our designated support channels within 30 minutes of order placement.

• The timestamp at which the request reaches our support channel will be considered, even if our team responds later.

1.2 Cancellation After 30 Minutes but Before Dispatch

For customer-requested cancellations received after 30 minutes but before dispatch:

• A 2% payment processing and transaction handling fee will be deducted from the prepaid order amount.

• The remaining 98% will be refunded to the original payment method.

• This deduction is intended to recover transaction-related costs incurred during order processing.

• The fee applies only where clearly disclosed before purchase and legally permissible.

Example:

Order Amount: ₹3,000
Processing Fee (2%): ₹60
Refund Amount: ₹2,940

1.3 Cancellation After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

If a customer requests cancellation after dispatch and the shipment can be recalled or returned, the following charges may apply:

• 2% transaction handling fee for prepaid orders.

• Actual forward shipping charges.

• Actual return-to-origin (RTO) courier charges.

Any applicable charges will be disclosed and itemized. The same expense will not be deducted twice.

1.4 Cancellation by Lap Gadgets

If Lap Gadgets cancels an order due to stock unavailability, inability to fulfill the order or another reason attributable to us, a 100% refund will be issued without cancellation charges.

2. Return Eligibility and Return Window

We accept return requests for eligible products within the specified timeframes, subject to product condition and reason for return.

The return window begins from the date of delivery.

These periods govern ordinary store return requests and initial issue reporting. They do not restrict valid warranty claims or statutory consumer rights.

2.1 Conditions for Non-Defective Returns

To qualify for an approved non-defective return:

• The product must be in resalable condition.

• Original packaging, accessories and identification labels should be included.

• Product serial numbers must remain intact.

• There must be no customer-caused physical damage, liquid damage or unauthorized modification.

• The product must not have been altered or tampered with.

• The return request must be submitted within the applicable return window.

Reasonable opening or testing necessary to identify a genuine product defect will not automatically invalidate a valid defect claim.

3. Wrong Product Ordered or Compatibility Issues

Laptop spare parts may look identical while differing in voltage, connector size, pin configuration, dimensions, resolution, mounting type or internal compatibility.

Customers are encouraged to verify their laptop model and existing part specifications before ordering.

3.1 Incorrect Product Ordered by Customer

If a customer orders an incorrect part because of a mistaken laptop model, part number or specification, a return may be approved for eligible products after inspection.

For approved non-defective returns:

• 10% restocking and inspection fee may apply.

• Actual forward shipping charges may be deducted.

• Return shipping charges are the customer’s responsibility.

• The returned product must meet the eligibility requirements.

Applicable charges will be communicated during the return approval process.

3.2 Incorrect Product Recommended by Lap Gadgets

If our team recommends an incorrect product despite receiving accurate and complete compatibility information, we will arrange an appropriate replacement or refund without additional charges.

3.3 Free Compatibility Assistance

Before ordering, customers may share:

• Laptop brand and complete model number.

• Existing battery, charger, screen or keyboard part number.

• A clear photograph of the original part label.

• Connector photographs, where applicable.

Our support team will assist with compatibility verification based on the information provided.

4. Non-Defective Product Returns

Sometimes, customers discover that the issue lies with their laptop rather than the purchased replacement part.

Examples include:

• A charger works correctly, but the laptop has a faulty charging circuit.

• A battery functions correctly, but the laptop motherboard has a charging issue.

• A keyboard is functional, but the laptop has a damaged connector.

• A customer purchases a part that is no longer required.

Where testing confirms the supplied part is working correctly, the return will be treated as a non-defective return.

4.1 Applicable Charges

For approved non-defective returns:

Restocking and inspection fee: 10% of the product value.

Forward courier charges: Actual shipping cost incurred, where applicable.

Return courier charges: Paid by the customer.

Deductions will be clearly explained and applied only where permissible.

4.2 Reverse Pickup Options

Customers may choose to:

1. Send the approved return through their own courier service.

2. Request Lap Gadgets to arrange reverse pickup, where available.

Reverse pickup is chargeable for non-defective returns.

For example, if the reverse pickup charge is ₹350, customers may choose self-courier or approve the ₹350 pickup service.

The exact pickup charge will be communicated before booking.

5. Transit Damage Claims – Mandatory Unboxing Video and 24-Hour Reporting

At Lap Gadgets, we carefully inspect and securely pack products before dispatch. However, damage can occasionally occur during transportation.

To support timely courier claims and accurate damage verification, customers are required to follow the procedures below.

5.1 Mandatory Unboxing Video

A clear, continuous and unedited unboxing video is mandatory for our standard transit-damage claim verification process.

Customers must begin recording before opening the delivered package.

The video must clearly show:

• The original sealed courier packaging.

• The shipping label and order identification.

• The complete package-opening process without cuts or interruptions.

• The product and protective packaging.

• Any visible physical damage to the product or accessories.

Important: The video must not be edited, trimmed or combined from multiple recordings.

If an unboxing video is unavailable, the claim may require additional verification, inspection or supporting evidence. Genuine claims will still be evaluated in accordance with applicable consumer protection laws.

5.2 Transit Damage Must Be Reported Within 24 Hours

Customers are required to report visible transit damage within 24 hours of the recorded delivery time.

To submit a claim, please provide:

• Order number.

• Complete unboxing video.

• Clear photographs of the damaged product.

• Photographs of the outer courier packaging and shipping label.

• A brief explanation of the damage.

WhatsApp: +91 7859818378
Email: support@lapgadgets.co.in

The 24-hour reporting requirement helps us investigate damage promptly and submit claims to courier partners.

Claims reported after 24 hours may may not qualify for courier damage resolution.

5.3 Verification and Resolution

After receiving the claim, our support team will review the evidence and may arrange an inspection.

If transit damage is confirmed, Lap Gadgets will provide an appropriate replacement, refund or other remedy required by applicable law.

For verified transit damage attributable to shipping:

• No restocking fee will apply.

• No return shipping charge will apply.

• No cancellation or payment processing deduction will apply.

• Replacement shipping will be free where a replacement is provided.

5.4 Important Delivery Instructions

Customers are strongly advised to:

• Record the unboxing video before opening the package.

• Retain the original packaging and courier label until the claim is resolved.

• Photograph any crushed, torn, wet or tampered packaging.

• Avoid installing or using visibly damaged electrical components.

• Contact our support team immediately if any damage is noticed.

These procedures apply specifically to transit-damage verification and do not replace manufacturing defect, warranty or statutory consumer protection procedures.

6. Defective or Incorrect Product Received

If a product is defective, dead on arrival (DOA), or different from the item ordered, please contact our support team as soon as reasonably possible.

Customers should provide:

• Order number.

• Product name and part number.

• Description of the issue.

• Photographs or videos showing the reported problem.

• Product label and connector photographs, where relevant.

Our technical team may provide troubleshooting assistance, verify compatibility or arrange product inspection.

Resolution for Verified Defects or Incorrect Supply

Where a manufacturing defect or incorrect supply attributable to Lap Gadgets is confirmed:

• No restocking fee will apply.

• No payment processing deduction will apply.

• Reasonable return shipping will be arranged or reimbursed by Lap Gadgets.

• A suitable replacement or refund will be provided as appropriate.

Valid warranty claims and statutory remedies remain unaffected by the ordinary return windows.

7. Special Conditions for Sensitive Laptop Parts

7.1 Laptop Screens and Displays

Laptop screens are fragile electronic components requiring careful handling and installation.

For non-defective screens, change-of-mind returns and customer compatibility mistakes are generally not accepted unless expressly approved.

Before ordering, customers should verify:

• Screen size and resolution.

• Connector pin count and position.

• Touch or non-touch configuration.

• Refresh rate.

• Mounting type and physical dimensions.

Transit damage, incorrect supply, DOA products and valid warranty claims will be handled according to the applicable provisions of this policy and consumer protection laws.

7.2 Motherboards and Electronic Components

Motherboards and sensitive electronic components should be installed by qualified technicians.

Customer-caused damage resulting from incorrect voltage, short circuits, improper installation, liquid exposure or physical damage is generally not covered as a manufacturing defect.

Customers are requested to report initial DOA concerns within 48 hours to support prompt investigation.

Valid warranty and statutory claims remain available.

7.3 Laptop Batteries

Laptop battery performance may be influenced by the laptop’s charging circuit, BIOS, firmware and power management settings.

Where a battery-related issue is reported, technical inspection may be required to identify the cause.

If a battery becomes swollen, leaks, overheats abnormally or presents another safety concern, customers must stop using and charging it immediately and contact our support team.

Such claims will be assessed on their merits and will not be automatically excluded from valid warranty consideration.

8. Return Shipping and Reverse Pickup

8.1 Verified Defective, Damaged or Incorrect Products

Where the issue is attributable to Lap Gadgets or shipping, reasonable return shipping costs will be borne by Lap Gadgets when a return is required.

8.2 Non-Defective Returns

Customers are responsible for return shipping on approved non-defective returns.

Customers may use their own courier or request a chargeable reverse pickup service, subject to availability.

Products must be packed securely to prevent transit damage.

Customers should obtain return authorization and instructions before sending a product.

9. Return Inspection and Approval

Once the returned product reaches our facility, our technical team will inspect it.

Inspection may include:

• Serial number verification.

• Physical condition assessment.

• Electrical and connector testing.

• Functional testing.

• Packaging and accessory verification.

• Investigation of the reported issue.

We aim to complete inspection within 2–3 business days after receiving the returned product.

If the return is approved, the customer will receive confirmation of the applicable refund or replacement.

If a non-defective return does not meet the disclosed eligibility conditions, we will explain the reason and available options.

10. Refund Processing Timeline

For approved refunds:

• Refund initiation: Generally within 2 business days after approval.

• Bank, card or UPI processing: Typically an additional 5–7 business days, depending on the payment provider.

• Refund method: Normally the original payment method.

For cash-on-delivery orders, refunds may be processed through verified bank transfer or UPI after obtaining the required details.

Where applicable law requires a different refund timeline or method, those requirements will prevail.

11. Warranty and After-Sales Support

Eligible Lap Gadgets products are covered by the warranty specified on their respective product pages or invoices.

Warranty periods vary depending on the product and manufacturer.

Warranty May Cover

• Manufacturing defects.

• Confirmed component failures under normal usage.

• Electrical or functional failures attributable to a covered product defect.

Warranty Generally Does Not Cover

• Accidental physical damage.

• Liquid damage.

• Damage caused by incorrect installation.

• Damage from incompatible power supplies.

• Unauthorized modification or tampering.

• Misuse or external electrical faults.

Warranty exclusions apply only where relevant to the cause of failure and permitted by applicable law.

Onsite Warranty Support

Selected products may qualify for Lap Gadgets’ onsite warranty assistance or pickup and delivery support.

This service is available only where explicitly stated on the product page, invoice or warranty documentation.

Service availability may depend on the customer’s location and the applicable warranty terms.

12. Exchange and Replacement Options

Customers may request a replacement instead of a refund for eligible products.

Where an incorrect product was ordered by the customer, an exchange may be offered subject to:

• Product condition.

• Return eligibility.

• Replacement stock availability.

• Applicable shipping or handling charges.

Where Lap Gadgets supplied an incorrect or defective product, an eligible replacement will be provided without additional charges.

Price differences may apply when a customer voluntarily chooses a different or higher-priced product.

13. How to Request Cancellation, Return or Refund

To request assistance, please contact Lap Gadgets support with:

1. Order number.

2. Registered mobile number or email address.

3. Product name and part number.

4. Reason for cancellation or return.

5. Supporting photographs or videos, where relevant.

Website: https://lapgadgets.co.in
WhatsApp: +91 7859818378
Support Email: support@lapgadgets.co.in

Our support team will review the request and provide further instructions.

For time-sensitive cancellation and damage reports, the timestamp at which the request reaches our designated support channel will be considered, even if our team responds later.

14. Fair Use and Return Abuse Prevention

To protect genuine customers and prevent misuse of return services, Lap Gadgets may investigate:

• Product substitution.

• Altered or mismatched serial numbers.

• Deliberately damaged products.

• Fraudulent or misleading claims.

• Missing or replaced components.

We may request reasonable evidence and conduct technical inspection before approving a claim.

Any rejection will be supported by an explanation and will not override applicable consumer rights.

15. Customer Rights and Legal Compliance

Lap Gadgets is committed to transparent business practices and fair customer service.

Nothing in this policy excludes or limits rights and remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.

Where a product is defective, not as described, incorrectly supplied, or delivery obligations have not been met, statutory remedies will prevail over ordinary cancellation, restocking, reporting and return-window conditions.

The unboxing video and 24-hour reporting requirements are part of our standard transit-damage verification process. They do not automatically invalidate a genuine claim that must be considered under applicable law.

Any fee or deduction will apply only where clearly disclosed, reasonable and legally permissible.

16. Policy Updates

Lap Gadgets may revise this policy to reflect changes in business operations, courier arrangements, payment processing costs or applicable laws.

The policy version disclosed and applicable when an order was placed will ordinarily govern that order, subject to mandatory legal requirements.

Lap Gadgets – Expert Ki Suno, Sahi Chuno

Accurate Laptop Parts. Expert Guidance. Fair After-Sales Supportsup